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    Returns & Refunds


    If your product is damaged, defective, or incorrect at the time of delivery, please contact us within 7 days. Items can be returned within 7 days of delivery i.e. if an item was delivered on 1st December, it can be returned till 8th December. Please note that return request will not be processed if the item is “no longer needed”.

    All items must be returned is in original form (unused, unworn, original packaging, seals, and tags attached), along with all the accessories, manuals, and warranty card that came with it. All items sent for return first go through quality check to ensure they are returned in the original condition. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

    How long does it take to get a refund?

    Store Credit: Within 1-2 business days after quality check

    Bank Deposit: Within 7-12 business days after quality check

    Credit Card Reversal: Within 1-3 business days after quality check

    What items cannot be returned?

    Items that fall in the following categories are not eligible for returns:

    • Men & Women Innerwear and Swimwear
    • Skincare and Haircare Items
    • Perfumes and Fragrances (including Deodorants)
    • Grocery Items
    • Laundry and Cleaning
    • All Games & Movies
    • Pet Supplies
    • All Sale Items

    What will happen if my return request is not approved?

    If you return request is not approved, we will inform about the reason. Your product will be sent back to you without any shipping charges.




    What we collect

    We may collect the following information:

    • Name
    • Contact information including email address
    • Demographic information such as postcode, preferences and interests
    • Other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.


    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.